Return & Refund Policy

Our Quality Commitment

We stand behind the quality of every product we sell and deliver. Our goal is to meet and exceed our customers' expectations. If you receive a product that proves to be defective within the specified warranty period, we are happy to provide a replacement, provided the defect is due to manufacturing issues.

Return Eligibility

You have 30 days from the delivery date to determine if the product is right for you. If you wish to return or exchange an item, please contact us within this 30-day period.

Important Return Guidelines

• Returns will not be accepted without prior authorization from our team
• Refund processing begins after returned items are inspected at our warehouse
• Refunds will be issued to the original payment method
• All original accessories must be included
• Items must be in original packaging
• Returns may be rejected if they don't meet these requirements

Order Cancellation

We use premium prepaid logistics companies to ensure swift delivery. Once you receive notification that your order status is "Packed," the package has been handed over to the shipping company and shipping fees are incurred. We cannot accept cancellation requests once the order status changes to "In Transit."

Return Process

1. Send a message through our Contact Us page explaining your return reason. Our customer service will communicate with you via the email address you provide in the contact form.
2. If approved, we will arrange courier pickup for the return.
3. Once we receive and inspect your return, we'll email you to confirm receipt.
4. You will be notified whether your refund is approved or rejected.

Refund Timeline

If approved, your refund will be processed within 2 business days and automatically applied to your original payment method. Please allow 5-7 business days for your bank to process the refund.